Reporting   -   Wireless   -   Copyrights   -   Virtual Interaction

Canquest maintains P.01 Central Office Trunk Grading, which defines expectation as one busy in 100 attempts in the busy hour.

Canquest's prepaid platform uses state-of-the-art Lucent switching hardware and software technologies and Compaq Proliant 3000R 6/300 M1 application and database servers. The servers are powered by dual Pentium II 300 MHz processors and utilize advanced RAID 5 disk storage subsystems. The entire system has been designed for scalability and full redundancy at all levels.

Our prepaid software application has been custom developed in-house. This strategic decision has allowed Canquest to successfully respond to our customers' needs as they react to a rapidly changing market. The software is based on a standardized hierarchy of customer, project (campaign), batch and PIN. This hierarchy is parameter-driven and can be customized easily. Data is collected and controlled at each level. For example, an expiry date can be associated at the PIN or batch levels, or for an entire project. A number or standard reports can be generated for all levels in the hierarchy and customized reporting can be developed quickly by Canquest staff. The Canquest platform incorporates state-of-the-art fraud protection systems.

Reporting

We understand the importance of accurate and timely reporting in today's competitive environment.

Canquest provides access to a variety of calling information via direct connection to our secure databases. Using our in-house staff for development, we can produce customized reports easily for any data captured or created by the prepaid application.

Wireless

The Canquest Wireless system for adding airtime is copyrighted and unique representing the most advanced system for "recharge" anywhere in the world unlike other prepaid technologies that only allow end-users to recharge through the use of prepaid airtime tickets, Canquest offers the option of requesting airtime "over-the-air" directly from the handset.

Our technology thus permits the wireless user to bill the requested airtime directly to a major credit card or prearranged credit account.

No longer is there a need to visit a retail outlet to purchase airtime.

CANQUEST VIRTUAL INTERACTION CENTER

Customers are your most important asset and are essential for maintaining and growing your revenue base - so, it just makes sense that you view every interaction with them as investments in brand loyalty.

In a world where the competition is just a phone call or mouse click away, the importance of being open and ready to respond to every form of customer contact cannot be overstated.


THE CANQUEST VIRTUAL INTERACTION CENTER IS OPEN…
24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR.
We understand how important it is to have partner that you can count on, at all times. That's why we're there for you every step of the way!

With the Canquest Virtual Interaction Center, your Sales, Support, and Customer Service departments are always open - 24 x 7 x 365!

You can walk away from your office without thinking or worrying about your business... knowing that your customers are being cared for promptly, professionally, and courteously - any time, day or night.


PEOPLE + PROCESS + TECHNOLOGY = SUCCESS
Through a special mix of talented people, best-practice processes and sophisticated technologies, we ensure that your customer care program is conducted with integrity and efficiency, which, ultimately, makes each program a success.

We recruit and train friendly, motivated agents who understand that they are more than Customer Service Representatives -- they are the voice of your company. As such, they must reflect your corporate culture with every call they make, no matter what the outcome.

Finally, we support everything through a leading edge technology platform. From robust reports to advanced quality assurance monitoring and coaching, Canquest is the total solution for handling the most complex and challenging inbound telephony response applications.


OUR TECHNOLOGY
Our investment in CallCenter@nywhere brings Canquest and our clients the most comprehensive solution ever created for physical and virtual customer relationship management.
CallCenter@nywhere is our complete multimedia, e-contact center solution that enables your customers to interact with your company via telephone, voicemail, ACD callback, fax, email, Web collaboration, Web callback, Web chat, and voice over the Web - all of which are managed in a completely integrated fashion to provide a seamless and universal customer experience, with callers unaware that they have reached an outsourced customer care provider.

In addition, our remote agent capability supplements our traditional physical contact center, provisioning our project needs with unlimited 'virtual' staffing resources and enabling us to conduct business within any hemisphere or time zone by recruiting virtual agent staffing globally, according to marketplace demands.


ONE STOP SHOPPING FOR OUTSOURCERS!

Our clients experience the convenience of knowing that whether their campaign/project requires single channel support or all encompassing multi- media, Canquest can deliver.


Scope of Services:

BUSINESS SOLUTIONS & CAPABILITIES
Our Inbound Services Division specializes in year-round, ongoing programs with consistent volumes. By providing your customers with the highest quality care, we'll enhance your brand image. And, with our best-trained and knowledgeable sales people representing your products, you can be assured of increasing your annual sales volume in a cost-effective manner.

The Canquest Virtual Interaction Center offers a comprehensive, encompassing suite of inbound response services. When applied to specific industries, our capabilities include:

• Agent locator for government agencies
• Appointment taking/setting
• Secure Credit Card payment processing
• Database Management
• Dealer Locator
• Direct response for Television, Radio, print ads, Web site and all other media
• e-commerce transaction support
• General Customer Service
• Help Desk/Technical support
• Information and Referral lines
• Internet sales and services order entry
• IVR
• Lead capture/ad and email response
• Market research/response surveys/polling
• Online applications
• Order entry for single products, or catalogs with thousands of SKUs
• Overflow and after hours
• Pre/Post sales
• Registration and Reservation Services
• Sales/order processing
• Third Party Verification
• Ticket sales
• Web-based Call Center Applications/Website CRM

…to name a few
 

THE CHOICE IS CLEAR…

CANQUEST VIRTUAL INTERACTION CENTER

Embrace the power of Multimedia Customer Service


By combining professional call handling skills, a leading edge technical infrastructure plus the commitment to exemplary Customer Service, the Canquest Virtual Interaction Center is a progressive leader in the CIM (Customer Interaction management) and CRM (Customer Relationship Management) arenas.

It's time to revolutionize Customer Service and the way that business views it - it's an essential element for business success and growth. After all, missed calls and inaccessibility result in lost business, while strengthening your competition's business.

If you're not present and willing to take care of your customer, someone else will! You simply can't afford to miss an opportunity to interact with your customers.

So, let the Canquest Virtual Interaction Center take care of your customers, while you take care of growing your business.


The Canquest Customer Care Center is open…24 hours a day, 7 days a week, 365 days a year. Ready to serve customers when they're ready - anytime, anywhere…Are you ready for the next generation of Customer Service?

 

CONTACT US:

At your service…

For more information, email:
Grady O'Flynn
Team Leader/New Business Development
pgoflynn@canquest.com
 

Back To Top