VIRTUAL INTERACTION CENTER
BY OPERATING WITHIN THE SCOPE OF A SINGLE, FOCUSED OBJECTIVE… EXCEPTIONAL CUSTOMER SERVICE… CANQUEST VIRTUAL INTERACTION CENTER HAS DISTINGUISHED ITSELF AS A PREMIER PROVIDER OF CUSTOMER RELATIONSHIP MANAGEMENT TO OUR MANY AND VARIED CLIENTS, WHO HAVE ENTRUSTED US WITH THEIR NAMES AS WELL AS THEIR MOST IMPORTANT ASSETS, THEIR CUSTOMERS. 

People… Our Virtual Interaction Center is staffed with experienced, highly motivated, multi-lingual, disciplined and technically skilled team members who are highly trained in the applications they support: Inbound Services Customer Service Market Research/Surveys On-line Applications Help Desk/Technical Support Third Party Verification Sales/Order Processing Overflow & After Hours Pre/Post Sales Website CRM A progressive program of employee recruitment, initial training, recurrent e-learning and reward enables Canquest to deliver outstanding customer relationship management on behalf of our clients.

Technology…
CallCenter@nywhere is our complete multi-media e-contact center solution that enables your customers to interact with your company via e-mail, Web collaboration, Web callback, intelligent chat, fax, interactive voice response, voice mail, and telephone - all of which are managed in a completely integrated fashion to provide a seamless and universal customer experience, with callers unaware that they have reached an outsourced customer care provider.
In addition, our remote agent capability supplements our traditional physical contact center, provisioning our project needs with unlimited 'virtual' staffing resources, while local and off-site project administration is empowered with the most advanced remote monitoring, coaching and quality assurance capabilities ever created.

Data Management…
Canquest technology can produce customized reports within parameters established by our client, responding to specific project characteristics with information about call volume, average call length, average speed of answer and other critical data available in near-real time.

Contact Canquest
Discuss your Customer Relationship Management strategies and the role Canquest can play with Grady O'Flynn, Team Leader, Canquest Virtual Interaction Center, pgoflynn@canquest.com
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