VIRTUAL INTERACTION CENTER


BY OPERATING WITHIN THE SCOPE OF A SINGLE, FOCUSED OBJECTIVE… EXCEPTIONAL CUSTOMER SERVICE… CANQUEST VIRTUAL INTERACTION CENTER HAS DISTINGUISHED ITSELF AS A PREMIER PROVIDER OF CUSTOMER RELATIONSHIP MANAGEMENT TO OUR MANY AND VARIED CLIENTS, WHO HAVE ENTRUSTED US WITH THEIR NAMES AS WELL AS THEIR MOST IMPORTANT ASSETS, THEIR CUSTOMERS.

People…
Our Virtual Interaction Center is staffed with experienced, highly motivated, multi-lingual, disciplined and technically skilled team members who are highly trained in the applications they support:
Inbound Services
* Customer Service * Market Research/Surveys * On-line Applications
* Help Desk/Technical Support * Third Party Verification * Sales/Order Processing
* Overflow & After Hours * Pre/Post Sales * Website CRM
A progressive program of employee recruitment, initial training, recurrent e-learning and reward enables Canquest to deliver outstanding customer relationship management on behalf of our clients.

Technology…
CallCenter@nywhere is our complete multi-media e-contact center solution that enables your customers to interact with your company via e-mail, Web collaboration, Web callback, intelligent chat, fax, interactive voice response, voice mail, and telephone - all of which are managed in a completely integrated fashion to provide a seamless and universal customer experience, with callers unaware that they have reached an outsourced customer care provider.
In addition, our remote agent capability supplements our traditional physical contact center, provisioning our project needs with unlimited 'virtual' staffing resources, while local and off-site project administration is empowered with the most advanced remote monitoring, coaching and quality assurance capabilities ever created.

CQ Attendance Tracker

CQ "Attendance Tracker" is an attendance line answering service, designed to streamline operations and empirically document corporate statistics relative to absenteeism. Many companies face ongoing issues with changing staffing levels due to employee availability, sickness and tardiness. Canquest Communications has designed this tool for companies to outsource their employee attendance tracking function from antiquated means to a 24/7/365 state of the art Contact Centre environment. Coupled with live multi-lingual operators to receive calls, Canquest offers real time reports to ensure client operations continue to run effectively, focusing on the core of their business at any hour of the day. The "Attendance Tracker" solution can be quickly implemented ensuring that Canquest clients avoid the risk and expense of large capital investments in hardware and software, development costs, maintenance and any further strain on limited administrative resources.

Benefits of CQ Attendance Tracker

  • Quickly implemented with a virtually self explanatory system.

  • HR and Production supervisors are receiving real time reports.

  • A system that does not interrupt team leaders with absenteeism calls.

  • Able to easily build reports to specific requirements.

  • Reports that will effectively assist HR in dealing with Attendance offenders.

  • Information to report has one point of entry ensuring integrity of the report as well as fewer clerical errors.

  • Company recourses no longer need to be used to follow paper trails.

CQ Attendance Tracking offers

  • Free Toll free lines

  • 24/7/365 service

  • Live agent answer

  • Voice mail

  • I.V.R.

  • Real time reporting

  • 24/7 technical support

Data Management…
Canquest technology can produce customized reports within parameters established by our client, responding to specific project characteristics with information about call volume, average call length, average speed of answer and other critical data available in near-real time.

Contact Canquest
Discuss your Customer Relationship Management strategies and the role Canquest can play with Sofia MacFarlane, Team Leader, Canquest Virtual Interaction Center, smacfarlane@canquest.com
 

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